In response to a recent blog, The Pharmacy America Trusts, Teresia Walton asked an interesting question: “Are there any such examples of this sort of thing in today’s Walgreens?” The Canning story is great because it was an “epic” decision that could have affected lots of people and reflects the values and standards we hold ourselves to. It was one of those rare events where the stakes were high, alternatives were clear and a decision had to be made quickly and communicated across the organization.
However, a recent example is more typical. This last winter one of our trucks was delayed in a snowstorm and it was determined after it had made deliveries that some of the Rx might have been exposed to freezing temperatures. Rather than take a chance, all the Rx and OTC product that was delivered was pulled from all six stores and destroyed. There was no fanfare and only those directly involved know anything about it.
I believe there are similar decisions made every day throughout the company. Maybe the stakes are not so high and maybe not so public. But they are just as important because it is the choice that counts.
I read once that there are no “good” or “evil” countries. Rather, the battle for good and evil is fought in each of their leaders’ hearts. Just as it is in each of us.
Every time one of us acts in the interests of others rather than ourselves, we achieve as big a victory as Mr. Canning’s. And I suspect if he were alive today, he would agree.
No comments:
Post a Comment